You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Our return warehouse address is as follows:
Sensual Shoes + Clothing Boutique
2726 Reservoir St., Unit 202
Los Angeles, CA 90026
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please note: You are responsible for any Customs fees. We cannot mark packages as gifts in order to avoid custom fees.
When you place an order, please allow up to 20 days for your item to reach you. In most cases, your package will arrive much quicker. We use a variety of suppliers and depending on their lead time, some items can take a little longer. Once your package ships, you'll be provided with a tracking number via email. Please make sure you have the proper email address when you checkout.
Please also note that the shipping rates for many items we sell are a flat fee. To see how much your shipping might cost, add the items you're interested in to the shopping cart and enter your address to get a quote.